Terms And Conditions
You can return most new, undamaged items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within few days after we receive the package from return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (1 to 5 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- We can ship to virtually any address in the continental US.
- Most of the orders are shipped with UPS and Local carriers in California and North Carolina.
- 65% of our customers receive their orders withing 0-2 days.
- Bumpers shipped with economy method are Folded to fit the FedEx and UPS requirements.
- Bumpers shipped with Freight method are not Folded.
- Handling fee may be applied to local pickup orders.
Consumer Privacy Rights
As a consumer, you have the right to know the categories of personal information that is being collected by Fitparts.com. You also have the right to request disclosure of the information that has been collected about you by Fitparts.com. You may submit a request for disclosure of the personal information that Fitparts.com has associated with you over the prior 12 months by submitting a Verifiable Consumer Request. Fitparts.com will take reasonable steps to comply with this request as directed under the law.
Fitparts.com gathers customer information as needed to provide service, administer our business and for the commercial purpose of completing your order, tracking deliveries, tracking returns, delivering newsletters, tracking consumer preferences, and communicating offers on merchandise. When you purchase or order a product, subscribe to our newsletter or a service we provide, we may request information including your name, address, telephone number, email address and credit card information. In addition, our web server will automatically gather information about your visit to our site, including your browser type, what pages have been viewed, and the time of visit. This information is gathered from your computer, smart phone or other computing device used to visit Fitparts.com.
Upon submitting a verifiable consumer request, Fitparts.com will provide you with specific pieces of personal information that we have collected about you. You may access, update or delete any personal information you submit to the web site by submitting a verifiable consumer request using any of the contact points listed at our "Contact us" page. We will respond to your request within a reasonable timeframe, not exceeding 45 days.
Fitparts.com collects the personal information including address, name, phone number and email address of our users' friends in order to provide our users with a Gift Certificate service. By submitting your friend's personal information, you are providing Fitparts.com with the ability to send your friend a onetime email that delivers the gift certificate. If users choose to send their friend a gift certificate via mail, Fitparts.com will send users' friends a onetime letter in the mail containing the gift certificate. Fitparts.com stores this information for the sole purpose of sending this onetime email and tracking the success of our referral program. Your friend may contact us at email@example.com to request that we remove this information from our database.
Technologies such as: cookies, or similar technologies are used by Fitparts.com and our marketing partners, affiliates, analytics and online customer support providers. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We and third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Analytics / Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
Behavioral Targeting / Re-Targeting
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may by sending us an email. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
What Does Fitparts.com do With This Information?
The information you provide is used by us to process your order or provide you with a requested service, such as our online newsletter. It may also be used to confirm and track your order, notify you of new products, events, and limited time offers. We do not sell your personal information collected from you to any person, entity, or third party. Unless you expressly authorize, the personal information collected from you will only be used to administer services including management of your account and authorized transactions. Your personal information will not be sold or provided to an unauthorized person or entity.
You may receive periodic mailings from us on new products, services and limited time offers if you have provided us with your mailing address. However, you may opt out of these mailings simply by contacting Fitparts.com by phone or email or writing to us at our mailing address.
Fitparts.com may contact you by phone regarding an order placed by you, information or services you've requested. We may also contact you regarding upcoming events, sales, or new product introduction that may be of interest to you. If you do not wish to receive phone contact from us, please let us know by contacting us by phone, email or in writing to our mailing address. Please note, that Fitparts.com will not share, rent or sell your telephone number to any other company or organization.
In certain situations, Fitparts.com may be required to disclose personal data in response to lawful requests by public authorities. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our websites. If Fitparts.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We use other third parties to provide credit card processing, shipping orders, consumer feedback, quality assurance and the Live Chat function on our site. When you purchase a product or log in to the Live Chat we will share personal information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
At Fitparts.com, we do not share your email address with other companies or organizations. However, your email address may be used internally conduct business including confirming orders, answering questions, provide our newsletter as requested, and other customer related services. You may choose to opt out of receiving news and information by email simply by contacting us by email, phone or in writing. In such instances, you will continue to receive email contact pertaining to any current or outstanding order you have with us.
Fitparts.com may contain links to other websites not affiliated with Fitparts.com, including websites of vendors and/or service providers. Fitparts.com is not responsible for the privacy practices or content of these other sites. We encourage you to be aware when you leave our site to read the privacy statements before providing information, as they may differ from ours.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Social Media Widgets
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Security Practices
Fitparts.com's internet transactions are conducted via secure server connections. This includes the transfer and receipt of your personal information. Our physical location is protected against loss, theft or misuse of information via appropriate security measures as well. In addition, when a secure transmission needs to be made when sensitive information is being transmitted, Fitparts.com uses SSL Encryption to ensure your credit card information is secure.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at firstname.lastname@example.org.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact Us.